Return & Exchange

Cancel Order

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

 

Product Warranty

The product's warranty period is 7 days. The warranty period is calculated from the date the package is delivered to the consumer.

If you have any problems or malfunctions during use, please contact us at Chillinghomegroup@outlook.com, and please allow up to 48 business hours for a response to your question.

 

Return Policy

Returns (if applicable)

We are sorry that you are not 100% satisfied with our products. If you need to exchange or return the product due to product quality, you have the right to apply for a return within 7 days after delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Returns & Exchanges Conditions

1.The return and exchange period is 7 days after delivered, overdue requests will not be processed.

2.The items returned must remain unused in their original packaging. We do not accept returned products that are worn, damaged, cleaned, or altered in any way.

3.Items with non-returnable marks and free gifts cannot be returned.

4.Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Chilling Home products.

5.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund;

6.We do not accept returned items that have been sent back without proper returns requests.

Please contact our customer service at Chillinghomegroup@outlook.com to get the return address.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Chillinghomegroup@outlook.com.

If you need to exchange your product for a different size/color,Items must be returned in their original packaging and unused. Once an exchange is initiated, you have 30 days to return your product and You are responsible for all shipping charges. Send us an email at Chillinghomegroup@outlook.com to start the exchange process.

How to Return a Product

If you meet the conditions for return and exchange, please follow the instructions:

1)Please contact our support center firstly and we only accept return-authorized items.

2)Please provide your order number, order date, and a brief note on why you are requesting a refund.

3)Chilling Home will respond via email to let you know if your refund request has been approved.

4)After receiving our return instructions, please ship the items to be returned in the original packaging to the address provided to you by Customer Care. You are responsible for all shipping charges, and we recommend you insure the shipment to cover the risk of loss or damage while in transit.

5)Write the order number on the outside of the box.

6)Once a return is initiated, you have 30 days to return your product.

7) Most returns will be processed within 5-7 working days after we receive your package.

 

Refund Policy

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, you’ll be refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Note: The shipping fee and tax are non-refundable.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at Chillinghomegroup@outlook.com.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 7 days after delivery

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.